✕
Home
About Eco2 Systems
Contact Us
Contact Us
FAQ
Hiring
News
Products
Product Information
Technical Information
Brochures, Manuals & Bulletins
Energy Guide Labels
Submittal Sheets
Accessories
Heat Pump Water Heaters
Storage Tanks
Swing Tanks
Professionals
Where to Buy – Professionals
Training Request
Homeowners
Residential Controller
Commercial
Application and Design
Case Studies
Incentives
Gallery
Savings Calculator
Sizing Tool
Technology
Warranty Information
Product Registration
Warranty Claim
Warranty Documents
Where to Buy
Home
About ECO₂
Contact Us
Contact Us
FAQ
Hiring
News
Products
Products
Carbon Emission Reduction Water Heater
Split System Heat Pump Water Heater
Eco-Friendly Water Heaters
Sustainable Home Water Heaters
Product Information
Technical Information
Brochures, Manuals & Bulletins
Energy Guide Labels
Submittal Sheets
Accessories
Heat Pump Water Heaters
Storage Tanks
Swing Tanks
Professionals
Where to Buy – Professional
Training Request
Homeowners
Residential Controller
Commercial
Application and Design
Case Studies
Incentives
Gallery
Savings Calculator
Sizing Tool
Technology
Warranty Information
Product Registration
Warranty Claim
Warranty Documents
Where To Buy
Products
Products
Carbon Emission Reduction Water Heater
Split System Heat Pump Water Heater
Eco-Friendly Water Heaters
Sustainable Home Water Heaters
Product Information
Technical Information
Brochures, Manuals & Bulletins
Energy Guide Labels
Submittal Sheets
Accessories
Heat Pump Water Heaters
Storage Tanks
Swing Tanks
Professionals
Where to Buy – Professional
Training Request
Homeowners
Residential Controller
Commercial
Application and Design
Case Studies
Incentives
Gallery
Savings Calculator
Sizing Tool
Technology
Warranty Information
Product Registration
Warranty Claim
Warranty Documents
Where To Buy
Warranty Claim
Claim Type
(Required)
Replacement
Credit
Claim Date
(Required)
MM slash DD slash YYYY
P/O Num
Your Name
(Required)
Your Email
(Required)
Distributor Information
Company Name
Address
City
State / Province / Region
Phone
Contractor/Installer Information
Company Name
(Required)
Contact Name
(Required)
Address
(Required)
Street Address
City
State / Province / Region
ZIP / Postal Code
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Islands
Colombia
Comoros
Congo
Congo, Democratic Republic of the
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine, State of
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
Rwanda
Réunion
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syria Arab Republic
Taiwan
Tajikistan
Tanzania, the United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Türkiye
US Minor Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
Country
Phone
(Required)
Email
Shipping Address for Replacement
Same as Contractor/Installer?
Yes
Company Name
(Required)
Contact Name
(Required)
Address
(Required)
Street Address
City
State / Province / Region
ZIP / Postal Code
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Islands
Colombia
Comoros
Congo
Congo, Democratic Republic of the
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine, State of
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
Rwanda
Réunion
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syria Arab Republic
Taiwan
Tajikistan
Tanzania, the United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Türkiye
US Minor Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
Country
Phone
(Required)
Email
Failed Equipment Type
(Required)
Heat Pump
Tank
Commercial Controller
Residential Controller
Freeze Protection Valve
Model #
(Required)
I don't know
GS3-45HPA-US
GS4-45HPC
GS4-45HPC-D
GS5-45HPC
GS5-45HPC-D
GUS-A45HPA
ECO-119GLBB
ECO-119SSAQB
ECO-43SSAQB
ECO-83SSAQB
GAUS-160QTA
GAUS-315EQTD
SAN-119GLBK
SAN-43SSAQA
SAN-83SSAQA
ECO-119GLASME
ECO-119SW13
ECO-200GLBK
ECO-200SW18
ECO-200SW30
ECO-80SW13
ECO-285GLNST
ECO-360GLNST
ECO-455GLNST
ECO-505GLNST
ECO-285GLNSD
ECO-360GLNSD
ECO-455GLNSD
ECO-505GLNSD
ECO-FPVKT-SMTW
ECO-HZ210GLNST
ECO-HZ285GLNST
ECO-HZ360GLNST
ECO-HZ455GLNST
ECO-HZ500GLNST
ECO-HZ210GLNSD
ECO-HZ285GLNSD
ECO-HZ360GLNSD
ECO-HZ455GLNSD
ECO-HZ500GLNSD
ECO-RDR
ECO-CMB-BAC
ECO-FPVKT-SMTW
Others
Serial #
(Required)
Install Date
MM slash DD slash YYYY
Install Type
(Required)
Residential
Commercial
Error Code
Troubleshooting Checklist
Did your heat pump have power at the time of failure?
(Required)
Yes
No
Is tank leaking?
(Required)
Yes
No
Are water pipes connected correctly? Water filter clean? System pressure below 75 psi?
(Required)
Yes
No
Have you contacted Tech Support?
(Required)
Yes
No
Replacement Part
(Required)
I don't know
Control PCB
Display Operation Panel
Drain Elbow Plug
Evaporator temperature sensor
Fan Guard
Fan holding nut
Fan Motor
Front Panel
Heat pump joint (bottom)
Heat Pump temperature sensor kit
Heat pump water drain joint (top)
Inlet & outlet water temp sensor
Main PCB
Outdoor temperature sensor
Piping Cover
Propeller Fan
Pump Drain Plug w/ O-ring
Reactor
Side Panel - Left
Side Panel - Right
Suction & discharge temperature sensors
Tank thermistor shielded wire
Top Panel
Water Pump
Water Pump Wire Harness
Problem Description
(Required)
Pictures/Videos
Drop files here or
Select files
Accepted file types: png, jpeg, mp4, mov, avi, Max. file size: 64 MB.